Effective Business Communications and Conflict Management

Learn to reduce conflict in the workplace through better communication with this free introductory guide entitled Effective Business Communications and Conflict Management.

The guide contains information on a number of topics, including:

• non-verbal cues,
• body language,
• how to be a good listener,
• giving and receiving feedback,
• conflict management approaches and strategies,
• the consequences of unmanaged conflict.

Effective Business Communications and Conflict Management is provided in Adobe PDF format, and is easy to download and print.